Terms and conditions.
1. Terms and Conditions
These are the terms and conditions that apply when you use our website to book a room at the Orlando, 150 Tenison Road, Cambridge, CB1 2DP. These terms and conditions also apply for any bookings made via a third party online booking platform, including booking.com, AirBnB, and all other booking platforms (with the exception of clause (5) 'Cancellations'; here, the terms and conditions for 'Cancellations' are stated on the specific third party booking platform that was used to make the booking). By entering the building with your personalised pincode (sent to you after booking), you are confirming your acceptance of these terms and conditions (inclusive of all bookings made on a third party booking platform).
We reserve the right to amend these terms and conditions at any time, so you should check each time you make a booking. The terms and conditions applying to your booking will be those in place on the date that you make such booking.
2. Bookings
To book your room, please follow the instructions on the website.
You will need to provide your credit or debit card details to secure your booking. The Orlando accepts Visa, MasterCard and American Express to secure a booking.
Please check that the details of your booking are complete and accurate before you confirm your booking. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your booking by sending you an email to the email address that you provide during the booking process. The contract between us for the provision of your room and any additional services added to your booking will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your booking, or if you require any changes to a confirmed booking, please contact us to discuss by sending us an email to reservations@theorlando.co.uk or by calling 01223 467888.
3. Room prices
The prices of our rooms fluctuate based on demand. When you make a booking request, we will give you a total price for the room or rooms and number of nights, you have requested. The price you pay is the price quoted to you at the time you make your booking.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your booking.
4. Occupation of rooms
Rooms are available from 3.00pm on the arrival date, and must be vacated by 11.00am on the date of departure.
Any guest under the age of 18 must be accompanied by an adult, unless we confirm by email that we have been provided with satisfactory written evidence of parental authority for such guest to stay on an unaccompanied basis. No guests under the age of 16 are accepted, unless we have been notified at the time of booking of the age of any such proposed guest, and have agreed by email to him or her being a guest.
If any unbooked extra guests seek to stay in a room, the Orlando reserves the right to cancel the booking (or the remainder of the booking) forthwith and forfeit any room payment, or to charge an additional 50% of the room rate.
No pets are allowed. Any guest bringing a pet to his or her room will be required to vacate immediately and any payment will be forfeited.
5. Cancellations
Payment for any bookings cancelled more than seven days prior to the arrival date will be refunded, subject to an administration fee of £20 per night being deducted. No refunds will be given in respect of a booking cancelled seven or less days prior to the date of arrival, except in the absolute discretion of the Orlando.
Payments for any bookings where the guest wishes to change the dates of a booking more than seven days prior to the arrival date will be refunded, subject to an administration fee of £20 for each night which is being changed. No refunds will be given in respect of a booking changed seven or less days prior to the date of arrival, except in the absolute discretion of the Orlando.
6. Smoking
Smoking (including smoking E-cigarettes) in any room is illegal and, therefore, strictly forbidden. This includes opening a window in an attempt to allow smoke to escape. Smoking is also highly likely to set off the fire alarm system. In the event of smoking being detected, a fee of £100, plus any fire call-out fee will be charged. We reserve the right to require any guest who smokes to vacate his or her room immediately, and any room payment will be forfeited.
7. Access
The Orlando occupies a refurbished Victorian building, which has no wheelchair access. Consequently, we are is unable to accommodate any guest requiring such access.
8. Car parking
The Orlando has only very limited car parking, and so car parking is not allowed except by prior agreement with the Orlando, at an additional cost. Guests should be aware that car parking is strictly limited in the whole of the central Cambridge area, and fines are strictly enforced by Cambridge Council.
9. Damage
Any damage caused by guests to a guest room will be charged for after departure. This includes any loss of earnings which are a direct result of damage caused by a guest that has rendered the room un-rentable.
By using your pincode for entry to The Orlando, you are thereby agreeing to the terms and conditions set out above.